FAQ'S
PRODUCT FAQ
Are your products genuine brands
All our products are original. We only carry genuine perfumes and colognes. Absolutely NO imitations or knock-offs.
What is a tester?
Our tester fragrances offer an incredible value, priced lower than their elegantly packaged counterparts for those who don’t require the elaborate box. Rest assured, these testers are genuine, brand new, and filled to the same level as the original scent. Originally intended for display at retail counters, testers may arrive in a simple white box and could lack a cap or external packaging. This reduction in packaging costs translates to even greater savings for you!
How do I keep my fragrance from going bad?
Store your fragrances in a cool, dry place away from direct sunlight, as exposure can disrupt the delicate balance of the ingredients. To extend the shelf life of an opened bottle, it’s best to keep it inside its original box.
My perfume does not spray, nothing comes out. Is it broken?
To restore functionality to your fragrance sprayer, please follow these steps:
- Place one finger on the spray nozzle.
- Use another finger to press the sprayer 10-15 times.
- Release your finger from the nozzle.
- Press the sprayer an additional 10-15 times as necessary.
- Let the fragrance bottle sit for 5-10 minutes.
This should get your fragrance sprayer working again! If issues persist, feel free to repeat the steps above.
ORDERING
What are my payment options?
We are partnered with Paystack, Africa’s top payment gateway, to offer you a seamless checkout experience. You have the flexibility to pay using your debit cards, including MasterCard, Visa, and Verve, as well as through USSD codes or your bank’s mobile app. Our goal is to make your payment process as convenient and secure as possible.
What are your shipping methods?
For your convenience, we offer two shipping options: direct delivery to your doorstep by our trusted partner DHL, and self-pickup from our designated station.
How long does it take?
Orders placed within Nigeria are processed and delivered within 1 to 3 working days. We strive to ensure your purchase reaches you promptly and securely.
Are all your items in stock?
On the product page, you’ll find a stock notice before you make a purchase. If a product is out of stock, the option to buy it will be unavailable. This is to ensure you have a smooth shopping experience and are informed about the availability of our products.